Many clients reported problem with kernel module necessary for iptables not properly loaded after we updated the underlying server with latest kernel on Oct 3rd.

Please note that the problem does not happen to VPS/VDS provisioned after the update. Please follow the following instructions to fix it:

***XEN MODULE KERNEL UPDATE***

Xen kernel module on each virtual machine (domU) need to be updated to match kernel version on the underlying server (dom0).

Error will be shown in your virtual machine when it is not matched, such as in your iptables. E.g.: iptables -L

Dear all,

Due to changes in our background infrastructure, client support and account billing management website has been transferred to a new address, accessible at any of the following URL:
http://www.glicx.com/support
http://support.glicx.com
http://my.glicx.com
(Please note that the domain ends with GLICX.COM)
URL link in new invoices will point to the new address.

The new address (www.glicx.com) now supports SSL for a more secure access.

The old address (http://my.glicx.net) will be terminated in 15 days after this notice.